Bilingual Team Leader

We need the best talent for our team!! If you have experience in the BPO industry and love to grow inside the company, this is your chance. 

We are looking for a TEAM LEADER!!!

48H per Week
Premium Salary

Work ON SITE (Bogotá only)

WeWork environment 

Responsabilities:

1.  Promote open communication, cooperation/teamwork.
2. Create a friendly work environment and promote the initiative with an open atmosphere.
3.  Deliver training programs, if necessary, on available resources.
4. Motivate, coach, and develop CSRs on an individual basis.
5.  Provide timely assistance to phone technicians who request help (i.e., "answer hands").
6. Take escalated calls in order to set a good example as a role model.
7. Understand, notify, guarantee and monitor the service goals and objectives assigned to each of the CSRs forming his/her team, providing constant feedback, and advise the CSRs to improve operational knowledge.

Apply now and join the crew!!

We are so happy you visited us, and we want you to stay. Here we will tell you all about our job offers, but also about who we are. Our culture and identity, our values and how we live them every day.

We are a people company, multicultural and committed to diversity and inclusion. Life at Transcom is exciting, demanding, fast paced and most importantly fun!

And because We Care, we understand the value of supporting high performing employees, retaining and investing in our talents. That is why we offer many opportunities to grow, professionally and personally trough continuous learning and development.

Sustainability is an integral part of our corporate strategy, business culture, and day-to-day operations. We care about others so we encourage our colleagues to also team up actively with solidarity causes.

We are growing and We Care about you growing with us, that’s why we are looking for people like you, talented, passionate, creative and dynamic. With flexible working hours with both part time and full-time possibilities. We are open minded, so you can be yourself, as part of a team of like-minded individuals.

 

Working at Transcom

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents.

We are 28,000 customer experience specialists at 50 contact centers across 23 countries, delivering services in 33 languages to international brands in various industry verticals.

We provide an international & multicultural environment with a dynamic, playful and energetic atmosphere.

Join the crew and let’s together start Creating Smarter People Experiences